At Apex Lines, we take pride in the quality of our apparel. Every garment is made to order using carefully selected materials and durable printing methods.
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Changing Your Mind
If you purchase from Apex Lines online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise this right, please email returns@apexlines.co.uk within that 14-day period, clearly stating that you wish to cancel your purchase. Please include your order number where possible.
You can also notify us of cancellation by post using the address below.
Once you’ve notified us, you have a further 14 days to return the items.
You may inspect and try on garments as you would in a shop. However, if handling beyond what is necessary to establish their nature, characteristics and fit reduces their value, we may make an appropriate deduction from your refund.
Made-to-Order Garments
Every Apex Lines garment is produced specifically after an order is placed.
However, being made to order does not automatically remove your statutory cancellation rights.
Standard Apex Lines designs remain eligible for cancellation under the conditions outlined above.
Products genuinely personalised to your individual specifications may be exempt from change-of-mind cancellation rights, where permitted by law. Any applicable exception will be explained before purchase.
Return Postage
For change-of-mind returns, the customer is responsible for return postage costs.
Please send returns to:
Apex Lines
29 Bursar Street
Cleethorpes
DN35 8DT
United Kingdom
We recommend using a tracked postal service and retaining proof of postage.
Please include your order number inside the parcel so we can identify your return.
If your item is faulty or incorrect, please contact returns@apexlines.co.uk before returning it, as we may be able to resolve the issue without requiring the garment back.
Faulty or Damaged Items
If your garment arrives faulty or damaged, please contact returns@apexlines.co.uk as soon as reasonably possible.
Please include:
- Your order number.
- A description of the problem.
- Clear photographs showing the fault and the whole garment, preferably taken in natural daylight.
Photographs help us investigate problems quickly and may mean you won’t need to return the garment.
Where a fault is confirmed, we’ll arrange an appropriate remedy, such as a replacement, repair or refund, in accordance with your statutory rights.
If a return is necessary because an item is faulty, Apex Lines will cover reasonable return postage costs.
Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject faulty goods within 30 days of delivery. Further rights to repair, replacement or other remedies may apply after this period.
Your statutory consumer rights are not affected by this policy.
Incorrect Items
If we’ve supplied the wrong item, please email returns@apexlines.co.uk with your order number and a photograph of what arrived.
We’ll arrange for the correct item to be supplied at no additional cost.
Please don’t return the incorrect item unless we’ve asked you to do so.
Missing or Delayed Deliveries
If your order hasn’t arrived within the expected delivery timeframe, please contact returns@apexlines.co.uk with your order number.
We’ll investigate the delivery with our fulfilment partner and the carrier.
Our fulfilment partner generally considers parcels lost after:
- 10 working days from dispatch for UK deliveries.
- 28 working days from dispatch for international deliveries.
These are investigation thresholds used by our fulfilment partner, not limits on your statutory consumer rights.
Where an order has been lost, we’ll arrange an appropriate resolution, including replacement or refund where required.
If tracking shows your parcel as delivered but you haven’t received it, please contact us. We may ask you to check your delivery address, nominated safe place or neighbours while we investigate.
We remain responsible for delivery in accordance with applicable consumer law.
Undeliverable Parcels
If a parcel is returned because delivery could not be completed, please contact us so we can investigate the circumstances and discuss the available options.
Where a parcel is returned because of an incorrect address supplied at checkout or another issue outside our control, additional redelivery charges may apply.
We’ll explain any applicable charges before arranging redelivery.
This does not affect your statutory rights where Apex Lines or its delivery partners are responsible for a delivery problem.
Our 12-Month Print Guarantee
Quality matters to us.
Our fulfilment partner provides a 12-month guarantee against premature washing-related deterioration of Direct to Garment (DTG) and Direct to Film (DTF) prints, provided the garment’s care instructions have been followed.
If your print deteriorates unexpectedly within 12 months, please email returns@apexlines.co.uk with your order number and clear photographs of the problem.
Where the issue is covered by the guarantee, we’ll arrange a replacement at no additional cost.
The guarantee covers the printed design rather than general garment wear, accidental damage or damage caused by incorrect care.
This guarantee is additional to your statutory consumer rights and does not replace or restrict them.
Refunds
For valid change-of-mind cancellations, we’ll refund the price of the returned goods together with any eligible original standard delivery charges.
If you selected a more expensive delivery service, we are not required to refund the additional cost above our least expensive standard delivery option.
We may deduct any reduction in value caused by handling beyond what is necessary to inspect the goods.
Refunds will be made using your original payment method unless otherwise agreed.
Where goods have already been delivered, we’ll issue the refund within 14 days of receiving the returned goods or receiving evidence that you’ve sent them back, whichever is earlier.
If you cancel before the goods have been dispatched, we’ll refund you within 14 days of being informed of your cancellation.
Where goods are faulty or incorrect, refunds and other remedies will be handled in accordance with applicable consumer law.
Exchanges
If you’ve ordered the wrong size or would prefer a different design, please contact us.
Because our garments are produced to order, change-of-mind exchanges will normally be handled as a return followed by a new purchase, subject to your cancellation rights.
Where we’ve supplied a faulty or incorrect item, we’ll arrange an appropriate remedy separately.
International Returns
Customers outside the UK should contact us before returning an order.
Applicable cancellation and consumer rights may vary depending on the destination. We will honour mandatory consumer protections that apply to your purchase.
Unless otherwise required by law, customers are responsible for return postage on change-of-mind returns.
Contact Us
For returns, refunds, cancellations or problems with an order:
For general enquiries:
You can also contact us via WhatsApp:
@apex_lines
07576 924572
Our business correspondence and returns address is:
Apex Lines
29 Bursar Street
Cleethorpes
DN35 8DT
United Kingdom
For faulty or incorrect items, please contact us before sending anything back.
APEX LINES — BUILT AROUND THE DRIVE.